Privacy Policy

Arthur Morrison Care Services is the trading name of Arthur Morrison Ltd, a company registered in England and Wales. We provide home care, supported living and related care services across Ilford, Barking, East London and Milton Keynes.

We are the data controller for the personal information described in this policy, which means we decide how and why it is used.

We only collect the information you choose to give us through the forms on this website.

Care enquiries and assessment requests

• Your name, email address, phone number and postcode.
• Who the care is for, the services you are interested in, how urgently care is needed, and how and when you would like us to contact you.
• Any message you write to us, and how you heard about us.
• Depending on the service, details about the care needs of the person being supported, such as the type or stage of dementia, a mental health or physical condition, a sensory impairment, current treatment, specialist equipment, their age and their living situation. This is health information, which the law treats as a special category of data and protects more strongly.

Callback requests

• Your name, phone number, the best time to call and the reason for your call.

Job applications

• Your name, email address, phone number and home address.
• The role you are applying for, your availability, preferred shift pattern, care experience and whether you hold a driving licence and have a car.
• The names and email addresses of a personal referee and a previous employer, and anything else you tell us about yourself.

If you contact us on behalf of someone else

Many enquiries come from family members or professionals. If you share information about another person, please make sure they are aware you are doing so and, where possible, that they agree.

• To respond to your enquiry, call you back and arrange a free care assessment.
• To understand the care needs involved so we can recommend the right support.
• To assess job applications, contact you about your application and request references.
• To send you occasional updates about our services, only if you ticked the box asking for them.
• To keep a record of the enquiries we receive and meet our legal and regulatory obligations.

We do not sell your information, and we do not use it for automated decision-making or profiling.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we rely on the following lawful bases:

• Steps before entering a contract: responding to care enquiries and assessing job applications at your request.
• Legitimate interests: keeping records of enquiries and managing our services, where this does not override your rights.
• Consent: sending you service updates. You can withdraw consent at any time by contacting us.
• Health information: we process this with your explicit consent, given when you submit the form, and where necessary for the provision of health or social care.
• Legal obligation: where we must keep or share information by law, for example to meet the requirements of the Care Quality Commission (CQC).

Your information is only seen by authorised members of our team. We use a small number of trusted service providers to run this website, who process data only on our instructions:

• Supabase: secure database hosting, where form submissions are stored.
• Resend: email delivery, used to notify our team when a form is submitted.
• Our website hosting provider: which serves this website to your browser.

We will only share your information with others, such as a local authority, the NHS or another care professional, where this is needed to arrange your care and you have agreed, or where we are required to by law. With job applications, we contact the referees you give us as part of the recruitment process.

Some of our service providers may process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as a UK adequacy decision or the UK International Data Transfer Agreement, so your information receives the same level of protection.

• Enquiries and callback requests that do not lead to care: up to 2 years from your last contact with us.
• Unsuccessful job applications: up to 6 months after the role is filled.
• If you become a client or a member of staff, your information becomes part of your care or employment record and is kept for the periods required by law and by CQC guidance.

When information is no longer needed, we delete it securely.

Information sent through this website is encrypted in transit. Submissions are stored in a secure database that can only be accessed by authorised staff through a password-protected admin area. We review our security measures regularly.

You have the right to:

• Ask for a copy of the information we hold about you.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete your information.
• Ask us to restrict or stop using your information, or object to how we use it.
• Ask for your information in a format you can take elsewhere.
• Withdraw your consent at any time, where we rely on consent.

To use any of these rights, email Info@amcareservices.co.uk or call 0203 837 4954. There is no charge, and we will respond within one month.

We do not use analytics, advertising or tracking cookies on this website. However, some pages show content from other providers, who may receive your IP address and set their own cookies under their own privacy policies:

• Google Maps: the map on our Contact page.
• Care Quality Commission: the CQC rating widget showing our latest inspection result.
• Unsplash: some of the photographs on our pages.

If you have a concern about how we handle your information, please contact us first and we will do our best to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection:

ico.org.uk/make-a-complaint or call 0303 123 1113.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.

Questions? Contact us.